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To make sure you can make a cup of tea in the morning, or brush your teeth before bed, our leakage experts work around the clock.
We use state-of-the-art technology to discover even the most hard-to-find leaks underground, and many of them are found before they even happen! Watch the video below to learn how we’re detecting and fixing hidden leaks.
Meet our leakage detectives - Keeping taps flowing for generations to come
Despite having one of the best track records on leakage in the country, repairing around 30,000 a year, we know that even one leak is one too many.
That’s why we’re always exploring new and better ways to find them. In fact, we invest £14 million every year in preventing, finding and fixing leaks, to help protect every drop for the future.
Finding leaks at home
But leaks don’t just occur in pipes underground, they can happen at home too. If think you’ve a leak and have a water meter fitted to your property, carry out a leak test before contacting us.
If you do find a leak, you can check if you already have an existing policy with HomeServe by calling 0800 2047999.
Leakage allowance
Once your repair is fixed, you may be eligible to claim a domestic leakage allowance. It's our way of and ensuring you receive the support you need. To check your eligibility and claim your allowance, simply complete our online form.
Please complete the form after your repair is completed.
Report a leak
If you do spot a leak, please tell us where we can find it and our team will act swiftly to find and fix it.
- Online via a quick and easy map
- Or by calling our free 24/7 number – 03457 145 145
Non-Household or business customers
If you have a leak and pay a retailer for your water rather than Anglian Water, it’s worth dropping them a line to find out if they have a ‘Find & Fix’ service. Some retailers can help with a variety of leak repairs – from small simple fixes all the way up to large scale investigations and replacement infrastructure. More support and information can be found on our dedicated business leakage advice page.
Once you’ve fixed your leak, you might also be eligible to claim a leakage allowance from your retailer to cover the cost of the wasted water. You can read more about our leakage allowance criteria on page 32 of our Wholesale Charges Schedule. If you think you’re eligible, please contact your retailer who’ll guide you through the process (which they might call an ‘H1 request’). You can find your retailer’s contact details on your latest water bill.