Archived reports and minutes from Anglian Water’s Customer Engagement Forum

Please find below archived reports and minutes from the Customer Engagement Forum, which scrutinised Anglian Water’s customer engagement during the 2019 Price Review (PR19).

Reports linked to our business plan

aw cef letter to cma-29 may 20

pdf, 0.10 MB | 16 Nov 2020 Downloadaw cef letter to cma-29 may 20

CEF response to consultation on CMA provisional findings

pdf, 0.19 MB | 16 Nov 2020 DownloadCEF response to consultation on CMA provisional findings

cef draft response to AW IAP submission 01-04-2018

pdf, 0.27 MB | 13 May 2019 Downloadcef draft response to AW IAP submission 01-04-2018

Customer engagement PR19 report

pdf, 0.79 MB | 23 Apr 2019 DownloadCustomer engagement PR19 report

cef annex 4 customer engagement forum agendas

pdf, 0.29 MB | 23 Apr 2019 Downloadcef annex 4 customer engagement forum agendas

cef annex 5 challenge log for customer engagement forum

pdf, 0.94 MB | 23 Apr 2019 Downloadcef annex 5 challenge log for customer engagement forum

cef annex 6 customer engagement summary audit report

pdf, 0.32 MB | 23 Apr 2019 Downloadcef annex 6 customer engagement summary audit report

cef annex 7 pr19 ccg anh drinking water inspectorate statement

pdf, 0.21 MB | 23 Apr 2019 Downloadcef annex 7 pr19 ccg anh drinking water inspectorate statement

cef annex 8 report by economic and valuation sub-group

pdf, 0.33 MB | 23 Apr 2019 Downloadcef annex 8 report by economic and valuation sub-group

cef annex 9 report by affordability and vulnerability panel

pdf, 0.27 MB | 23 Apr 2019 Downloadcef annex 9 report by affordability and vulnerability panel

cef annex 10 - report by sustainability and resilience panel

pdf, 0.38 MB | 23 Apr 2019 Downloadcef annex 10 - report by sustainability and resilience panel

cef annex 11 report by hartlepool independent advisory panel

pdf, 0.47 MB | 23 Apr 2019 Downloadcef annex 11 report by hartlepool independent advisory panel

Customer engagement forum minutes

cef minutes 17-01-20

pdf, 0.23 MB | 17 Jan 2020 Downloadcef minutes 17-01-20

cef minutes 30-07-19

pdf, 0.26 MB | 30 Jul 2019 Downloadcef minutes 30-07-19

cef minutes 25-03-19

pdf, 0.36 MB | 13 May 2019 Downloadcef minutes 25-03-19

cef minutes 15-02-19

pdf, 0.38 MB | 13 May 2019 Downloadcef minutes 15-02-19

cef minutes 22-11-18

pdf, 0.61 MB | 13 May 2019 Downloadcef minutes 22-11-18

cef minutes for call on 13-08-18

pdf, 0.28 MB | 23 Apr 2019 Downloadcef minutes for call on 13-08-18

cef minutes 31-07-18

pdf, 0.29 MB | 23 Apr 2019 Downloadcef minutes 31-07-18

cef only meeting minutes 31-07-18

pdf, 0.30 MB | 23 Apr 2019 Downloadcef only meeting minutes 31-07-18

cef minutes 05-06-18

pdf, 0.34 MB | 23 Apr 2019 Downloadcef minutes 05-06-18

cef only meeting minutes 05-06-18

pdf, 0.33 MB | 23 Apr 2019 Downloadcef only meeting minutes 05-06-18

cef minutes 06-03-18

pdf, 0.39 MB | 24 Apr 2019 Downloadcef minutes 06-03-18

cef only meeting minutes 06-03-18

pdf, 0.31 MB | 24 Apr 2019 Downloadcef only meeting minutes 06-03-18

cef minutes 16-01-18

pdf, 0.20 MB | 24 Apr 2019 Downloadcef minutes 16-01-18

cef only meeting minutes 16-01-18

pdf, 0.16 MB | 24 Apr 2019 Downloadcef only meeting minutes 16-01-18

cef minutes 08-12-17

pdf, 0.37 MB | 13 May 2019 Downloadcef minutes 08-12-17

cef minutes 05-10-17

pdf, 0.37 MB | 24 Apr 2019 Downloadcef minutes 05-10-17

cef minutes 31-07-17

pdf, 0.26 MB | 24 Apr 2019 Downloadcef minutes 31-07-17

cef minutes 17-05-17

pdf, 0.21 MB | 23 Apr 2019 Downloadcef minutes 17-05-17

cef minutes 31-03-17

pdf, 0.24 MB | 23 Apr 2019 Downloadcef minutes 31-03-17

cef minutes 20-01-17

pdf, 0.26 MB | 23 Apr 2019 Downloadcef minutes 20-01-17

cef minutes 28-09-16

pdf, 0.22 MB | 23 Apr 2019 Downloadcef minutes 28-09-16

cef minutes 10-06-16

pdf, 0.26 MB | 23 Apr 2019 Downloadcef minutes 10-06-16

cef minutes 20-01-16

pdf, 0.25 MB | 23 Apr 2019 Downloadcef minutes 20-01-16

cef minutes 15-09-15

pdf, 0.20 MB | 23 Apr 2019 Downloadcef minutes 15-09-15

cef minutes 08-06-15

pdf, 0.12 MB | 23 Apr 2019 Downloadcef minutes 08-06-15

cef minutes 15-01-15

pdf, 0.12 MB | 23 Apr 2019 Downloadcef minutes 15-01-15

Sustainability and resilience panel minutes

cef sustainability and resilience panel minutes 05-07-18

pdf, 0.24 MB | 23 Apr 2019 Downloadcef sustainability and resilience panel minutes 05-07-18

cef sustainability and resilience panel only discussion 05-07-18

pdf, 0.19 MB | 23 Apr 2019 Downloadcef sustainability and resilience panel only discussion 05-07-18

cef sustainability and resilience panel minutes 01-05-18

pdf, 0.24 MB | 23 Apr 2019 Downloadcef sustainability and resilience panel minutes 01-05-18

cef sustainability and valuation panel minutes 25-04-2018

pdf, 0.20 MB | 13 May 2019 Downloadcef sustainability and valuation panel minutes 25-04-2018

cef sustainability and resilience panel minutes 27-03-18

pdf, 0.16 MB | 24 Apr 2019 Downloadcef sustainability and resilience panel minutes 27-03-18

cef sustainability and resilience panel minutes 22-09-17

pdf, 0.19 MB | 24 Apr 2019 Downloadcef sustainability and resilience panel minutes 22-09-17

cef sustainability and resilience panel minutes 12-07-17

pdf, 0.06 MB | 23 Apr 2019 Downloadcef sustainability and resilience panel minutes 12-07-17

cef sustainability and resilience panel minutes 27-03-17

pdf, 0.07 MB | 23 Apr 2019 Downloadcef sustainability and resilience panel minutes 27-03-17

Vulnerability and affordability panel minutes

cef vulnerability and affordability panel minutes 15-03-2019

pdf, 0.37 MB | 13 May 2019 Downloadcef vulnerability and affordability panel minutes 15-03-2019

cef vulnerability and affordability panel minutes 25-05-18

pdf, 0.39 MB | 23 Apr 2019 Downloadcef vulnerability and affordability panel minutes 25-05-18

cef vulnerability and affordability panel minutes 12-05-18

pdf, 0.31 MB | 23 Apr 2019 Downloadcef vulnerability and affordability panel minutes 12-05-18

cef vulnerabilty and affordability panel minutes 16-04-2018

pdf, 0.33 MB | 13 May 2019 Downloadcef vulnerabilty and affordability panel minutes 16-04-2018

cef vulnerability and affordability panel minutes 23-02-2018

pdf, 0.23 MB | 13 May 2019 Downloadcef vulnerability and affordability panel minutes 23-02-2018

cef vulnerability and affordability panel minutes 31-10-17

pdf, 0.07 MB | 13 May 2019 Downloadcef vulnerability and affordability panel minutes 31-10-17

Valuation sub-group minutes

cef valuation sub-group minutes 09-07-18

pdf, 0.35 MB | 13 May 2019 Downloadcef valuation sub-group minutes 09-07-18

cef valuation sub-group minutes 21-06-18

pdf, 0.48 MB | 23 Apr 2019 Downloadcef valuation sub-group minutes 21-06-18

cef valuation sub-group minutes 22-05-18

pdf, 0.46 MB | 23 Apr 2019 Downloadcef valuation sub-group minutes 22-05-18

cef valuation sub-group minutes 20-04-18

pdf, 0.44 MB | 24 Apr 2019 Downloadcef valuation sub-group minutes 20-04-18

cef valuation sub-group minutes 06-03-18

pdf, 0.52 MB | 24 Apr 2019 Downloadcef valuation sub-group minutes 06-03-18

Hartlepool panel minutes

cef hartlepool panel meeting minutes 13-12-17

pdf, 0.17 MB | 24 Apr 2019 Downloadcef hartlepool panel meeting minutes 13-12-17

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