Management systems

Find out more about Anglian Water's management systems.

Anglian Water takes an integrated approach to managing its systems and standards. We operate a range of management systems designed to align with recognised standards, assessment schemes, and specifications. Each system is carefully scoped and configured to deliver maximum assurance and value across our business.

This approach is underpinned by our Integrated Management System (IMS) Policy, which brings all management processes together into a single, unified framework. Ensuring consistency, efficiency, and continuous improvement.

Our current external certification body for all systems is BSI which is accredited by the United Kingdom Accreditation Service (UKAS).

Find out more on our systems below.

Occupational health, safety, and wellbeing management system

To ensure the health, safety, and wellbeing of our employees and the safety of the public, Anglian Water has implemented a company-wide occupational health, safety, and wellbeing management system. This is externally assessed and certificated by a third party for compliance with international health and safety standards, ISO 45001:2018 and ISO 45003:2021.

Our system applies to all Anglian Water activities and reflects our commitment to protecting people from occupational health and safety risks. It provides a consistent, proven approach to managing these risks, for today and into the future, while ensuring compliance with all relevant legislation and demonstrating due diligence.

We regularly review and update the system to drive continuous improvement in health and safety performance, reducing exposure for employees and everyone affected by our operations.

A key element of the management system is our health, safety and wellbeing policy which defines at the highest-level Anglian Water’s commitment to occupational health and safety.

Quality management system

Our established Quality Management System (QMS) is externally assessed and certified by our third-party assurance provider for compliance with International Standard BS EN ISO 9001:2015. The scope of system coverage is:

“The management of drinking water supply to ensure water quality and service availability from source to consumer, collecting and treating waste water to return recycled water to the environment, in accordance with national regulation and legislation within the Anglian Water region”

The QMS encompasses 99% of the facilities owned by Anglian Water which includes water and water recycling infrastructure and non-infrastructure assets operated by Anglian Water Services. These include the laboratory, biogas combined heat and power plants, and mobile emergency equipment. The only exclusions are our office facilities which are managed by an appointed third-party.

Asset Management System

Our Asset Management System is externally assessed and certificated by a third-party for compliance with international standard ISO 55001:2014. The standard outlines asset management best practice, detailing a standard against which we can measure our own asset management function whilst challenging and continually improving what we do. The scope of system coverage is:

“The Asset Management System is relation to the governance of water treatment, water distribution, sewage treatment and sewage networks. Excluding activities associated with IT and recreation assets”

Carbon Management System

Anglian Water applies the principles of PAS 2080 as a guiding framework and undergoes annual assessment by an independent certification body.

This approach helps us maximise the benefits of our systems and create a lasting, sustainable legacy. Working collaboratively across the entire value chain, we share a common goal to reduce carbon. The scope of this system coverage is:

“Water and Water Recycling Infrastructure and Non-Infrastructure Assets operated by AWS, AWS Office locations, Laboratory, Biogas CHP plants and Mobile Emergency Equipment”

Business Continuity Management System

To safeguard essential water and water recycling services, Anglian Water operates a robust Business Continuity Management System, certified by an independent body to the international standard ISO 22301:2019.

This certification ensures we have strong resilience measures in place, enabling us to respond quickly and recover any critical activities if they are disrupted. We are fully prepared for emergency response and workplace recovery scenarios.

Our approach goes beyond traditional business continuity, encompassing all aspects of business resilience, including:

· Security

· Emergency preparedness

· Training and exercising

· Impact management

· Other supporting arrangements

Purpose Driven Publicly Available Specification

As lead sponsor, we partnered with BSI and an advisory panel of responsible businesses, academics, charities, and sustainability organisations to develop PAS 808:2022 – Purpose-driven organisations: Worldviews, principles and behaviours for delivering sustainability.

This standard empowers organisations to adopt purpose-driven practices, tackle global challenges, and take accountability for sustainable success.

In 2023, we completed our first maturity assessment, exploring how deeply these worldviews, principles, and behaviours are embedded across Anglian Water. The assessment covered all levels of the organisation and included strategically important projects.

Following our first maturity assessment in 2023, we are assessed annually to explore how deeply these worldviews, principles, and behaviours are embedded across Anglian Water. The assessments cover all levels of the organisation and included strategically important projects.

{{selectedAlertBand.alertDescription}}

{{selectedAlertBand.alertDescription}}

{{selectedAlertBand.alertDescription}}